Customer Service


CONTACT

COMMON QUESTIONS

SHIPPING & DELIVERY 

Orders will be shipped within 2-3 days for in store merchandise and most custom orders purchased before 12pm noon pacific time Monday-Friday. Orders received on Saturday or Sunday will be dispatched the following 2-3 business days. We don’t ship on public Holiday so any orders placed will be processed the next day. If product is out of stock customer will be contacted with an updated ETA, an alternate item, or offer of a refund. Shipping charges are calculated based on weight of the products you are purchasing, a delivery address, and freight service selected. You can view the shipping charges of the products you are purchasing by adding them to your shopping cart and proceeding to checkout.

FREE STANDARD SHIPPING ON ORDERS OF $75 OR MORE IN THE USA

2 Business Day and Next Business Day orders must be received by 12pm Noon pacific time. Available on featured items only.

SHIPPING WITHIN THE U.S.

Local Beach delivers to the United States, including Alaska and Hawaii, as well as Puerto Rico, Guam, and the U.S. Virgin Islands. Orders being shipped to Alaska and US Territories will be shipped priority mail and require an additional $6.00 over our regular shipping and handling charges. Overnight shipping is not guaranteed.

 SHIPPING INTERNATIONALLY

Packages shipped to International addresses generally take 10-15 business days to arrive. Shipping overseas to an APO address can take up to 45 days. 

RETURNS & EXCHANGES

If you would like to return or exchange a featured item you ordered, please email info@localbeach.com for RA# and return instructions.

Please note that exchanging an item is a two-step process and handled as two separate orders. Below are the steps to process an exchange: 
Step 1. Return the original order/item for a refund. 
Step 2. Place a new order for the new item(s) you want. You can place your new order at any time during the returns process here on the website.

We will respond within 1-2 business days via email (phone call if no email address on file) with your Return Authorization (RA) #. You'll be given detailed instructions of where to send your package and reminding you to write your RA# on the outside of your box. It is recommended that you send your return package insured with a service that provides a tracking # as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we are unable to issue a refund.

Please note: localbeach.com reserves the right to refuse to refund used or damaged products or products not in their original packaging and/or damaged packaging. 

All purchases made through our customize feature are final. We do offer returns for our featured products. Returns will be processed in 1-2 weeks upon receipt.

PAYMENT, PRICING & PROMOTIONS 

PAYMENT METHODS

Localbeach.com accepts Visa, MasterCard, American Express and Discover.

SECURE TRANSACTIONS

Localbeach.com is a GeoTrust Secured site. All information sent to us is sent over a secure server where personal data is encrypted, protecting against disclosure to third parties.

Localbeach.com takes online security very seriously. Our Web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure Web page to a secure application on our server.

Credit card numbers are securely encrypted and stored on our secure database servers until the order has been processed in our main data environment.

SALES TAX

Lcoalbeach.com charges sales tax in California and Indiana only. All orders will be taxed based on the shipping address using up-to-date tax rates.

PRIVACY & SECURITY


COLLECTION OF YOUR PERSONAL INFORMATION

WHAT INFORMATION DO YOU COLLECT?

The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at info@localbeach.com.

WHERE DO YOU COLLECT THE INFORMATION?

There are three areas on our site where we collect the personal information:

  • The Check Out page
  • Email Promotion List.

WHAT DO YOU DO WITH THE INFORMATION?

Once we have collected the above information, it is used to process orders, to communicate with you about your order, and to provide future notification to you of special offers or promotions. We also use it to improve our website. We may provide statistical information about buying patterns and traffic patterns to others, but this data does not include any personal information.

HOW AND WHY DO YOU USE "COOKIES"?

"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that Localbeach.com uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.

However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, cannot be addressed here. Please realize, if you choose to disable the "cookies" we will not be able to personalize your experience with us at CompexUSA.com nor can we guarantee a complete login, registration or shopping experience.

RECEIVING EMAIL PROMOTIONS AND INFORMATION FROM COMPEXUSA.COM

We periodically send emails to our customers to help keep you informed of new products, features and/or special promotions. In every email that we distribute, we include instructions on how to remove [unsubscribe] your email address from the distribution list.

SECURE CREDIT CARD TRANSACTION PROCESSING

Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure web page to a secure application on our server. Once on our server, your credit card number is saved only long enough for us to process and approve the transaction. During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. Because SSL encryption slows down a web site, it is only used in the final stage of ordering, before and after you enter your credit card information. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.

ACCEPTANCE OF PRIVACY POLICY TERMS & CONDITIONS

By using our web site, you consent to the collection and use of this information by localbeach.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our policies.

CompexUSA.com does not and will not disclose any personal information such as name, street address, email address, and purchase history to any third parties. We take personal privacy very seriously. Our website is also a GeoTrust Secured site meaning our orders are processed online using industry standard SSL encryption provided by the most trusted name in online security.